Join our team

Cut the Crap! We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce Platform (EVA), a creation of an ultra-modern, highly adaptive and Technology Agnostic eco-system.

Our purpose is to help Global operation brands and retailers to become adaptive to change.

About us

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.

At New Black we do things a little bit different. We believe that work is about more than getting paid for your effort. It’s such a big part of your life that we ask from you that it’s important to keep in mind that your life isn’t over when you are working. Since we believe that being your own boss can help you feel more comfortable, we decided to implement Holacracy in our company. Holacracy offers an alternative way to structure an organization.

Available roles


Product Owner

Be the specialist of your product

Welcome to New Black; we are looking for a Product Owner ready for a mission! As our Product Owner, you are responsible for defending and developing the best product in regards to tech, functionality and user experience.

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted. We have enormous passion and strive to be the best of the best.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

As a Product Owner you are responsible for defending and developing the best product in regards to tech, functionality and user experience. You know all there is to know about your product.

We hire for attitude, so don't judge you on diplomas or shiny names on your resume. But don’t be fooled; we are looking for the best, most passionate and talented people who like to keep growing and being challenged to become the best of the best.

As a Product Owner, you:

  • Know everything there is to know about your product.
  • Prepare and plan sprints.
  • Keep resource planning up-to-date in regards to your products. You create a roadmap when it comes to your product(s).
  • Make sure your product features are well documented and shared throughout with the right parties.
  • Involve customers to gather feedback when it comes to your product development. You consult with the stakeholders in regards to the vision of the product.
  • Create and develop features for your products. You create mockups. You are responsible for the quality of the product that is released.
  • Create and deliver an (updated) user manual with new and adjusted features for your products.
  • Create and maintain a Definition of Ready (DoR) and Definition of Done (DoD) for your development team with necessary alignment with other development teams.
  • Keep your product up-to-date with new technologies and developments.

We are specifically looking for a Nerd that already has the following skills:

  • Technical know-how.
  • Affinity with software development.
  • Affinity with SaaS.
  • Affinity with retail business processes.
  • Fluent speaking and writing in English.
  • Communicative skills. You know how to present yourself in person or in writing.
  • You can stand your ground, you exude confidence.
  • You know how to take the lead.
  • You know how to work with the unworkables; the dev. team of New Black. (For legal reasons; this is a joke ofcourse).

What we offer

  • An amazing passionate team with talented people, who really love what they do and how they do it.
  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best. We are looking for the gems who wish to be and become the best of the best.


Solution Architect

Integrate software and hardware, together with our multidisciplinary development teams

Welcome to New Black; we are looking for a Solution Architect ready for a mission! As our Solution Architect, you are responsible for integrating software and hardware, together with our multidisciplinary development teams.

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

As a Solution Architect, you are responsible for integrating software and hardware, creating and integrating information and computing systems together with the development team for our customers at New Black. As a Solution Architect, you improve the delivery of internal and external projects, and thereby customer satisfaction, by increasing and sharing knowledge about current and future EVA features.

We hire for attitude, so don't judge you on diplomas or shiny names on your resume. But don’t be fooled; we are looking for the best, most passionate and talented people who like to keep growing and being challenged to become the best of the best.

As a Solution Architect, you:

  • Realize solutions for difficult problems when it comes to operational, IT, integration, functional challenges.
  • Translate solutions into clear development tickets.
  • Help/Write functional documentation/process flows to share knowledge about complex EVA processes.
  • Support the Customer Manager/Strategic Lead with internal project management, technical inquiries and translating customer wishes into technical solutions.
  • Advocate the progressive development of the EVA portfolio by hosting brainstorming sessions.
  • Participate actively in the development of the EVA portfolio by pitching and co-develop new ideas.
  • Actively investigate the market to ensure the technological future-proof position of New Black.
  • Serve as a sounding board for the product owners and customers.

We are specifically looking for a Nerd that already has the following skills:

  • Technical know-how.
  • Creative. You know how to think outside the box.
  • Relevant skills/knowledge gained through work experience or degree in a technology or relevant field.
  • Solution-Oriented. When presented with a problem you get excited.
  • Fluent speaking and writing in English.
  • Eager to learn. EVA is a very complex platform and it takes a lot of time and dedication to get to know ‘her’ from the inside and out.
  • Self Assured. You know how to state your case and you know how to defend it.
  • Communicative skills. You know how to present yourself in person or in writing.
  • Highly critical. You dare to challenge what is presented to you.

What we offer

  • An amazing passionate team with talented people, who really love what they do and how they do it.
  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.


Troubleshooter

Help and guide our customers with their technical issues

Welcome to New Black; we are looking for a Troubleshooter, also known as a Subject Matter Expert, ready for a mission! As our Troubleshooter, you are responsible for troubleshooting, reproducing, debugging, and diagnosing customer issues.

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

As a Troubleshooter you are responsible for helping and guiding the customers with their issues. You provide support when the first and second direct helplines are insufficient.

As a Troubleshooter, you:

  • Are eager to work with large-scale customers and partners.
  • Troubleshoot, reproduce, debug, and diagnose customer issues.
  • Are not a helpdesk, you are the last station. When the first and second line of support can’t manage you are called in as a last resort.
  • Work closely with software developers to analyze customer issues and track them to resolution.
  • Regularly and timely extend follow-ups with customers and partners with recommendations, workarounds, updates, and action plans.
  • Acquire the required product knowledge and stay up to date with product updates.
  • Create new internal and external knowledge base articles/documentation to capture new learnings for reuse.

We are specifically looking for a Nerd that already has the following skills:

  • Technical know-how.
  • High level of analytic skills.
  • Affinity with software development.
  • Affinity with SaaS.
  • Experience in working with (json) web services and related tooling.
  • Affinity with retail business processes.
  • Fluent speaking and writing in English.
  • Communicative skills. You know how to present yourself in person or in writing.

What we offer

  • An amazing passionate team with talented people, who really love what they do and how they do it.
  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.


Lead Developer

You and your team will help retailers to become adaptive to change!

Welcome to New Black; we are looking for a Lead Developer ready for a mission! As our Lead developer you are responsible for the improvement of our amazing Unified Commerce Platform called EVA.

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

As an EVA Core Developer, you:

  • Work on all aspects of coding and shaping our platform. From design, development of prototypes and fully functional pieces of EVA to maintaining, testing and reviewing your peer's code to ensure EVA keeps her promise of being high quality and performant platform.
  • Analyze functional requirements and foster continuous improvement using the newest technology.
  • Develop automated tests to ensure quality, performance and scalability of code.
  • Create and implement interfaces between EVA and 3rd parties.
  • Triage, solve, signal problems and communicate to and with Product Owners.
  • Document and maintain according to industry documentation standards, and to ensure our EVA platform is up-to-date and available for internal and 3rd parties’ use.
  • Spent a part of our (and your) time to keep up with what’s happening in our world and how we can improve or learn from it.

We are specifically looking for a Nerd that already has the following skills:

  • Wizard skills in C# (running on .net 5.0) and/or Swift.
  • Experienced with the usage of SQL, Elasticsearch, Redis and message queues.
  • At least a few years of experience with building complex business applications in preferably a modern cloud-based hosting environment.
  • Familiar with (at least the concepts of) containers (docker), hosting them (Kubernetes) and monitoring them (Datadog, Prometheus).
  • Experience in Scrum/Agile software development methodologies.
  • Eager to experiment, learn and like to be always one step ahead.
  • Driven to accomplish, get things done and take obstacles as exciting challenges.
  • Strong analytical and problem-solving, ability to deconstruct problems and communicate them with and to others.
  • Inventive, creative and passionate for newest technologies.
  • Eager to work with large-scale international partners and flexibility to travel internationally.
  • Fluent speaking and writing in English.

What we offer

  • An amazing passionate team with talented people, who really love what they do and how they do it.
  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.


Lead Developer with ❤ for Financial Technology

You and your team will help retailers to become adaptive to change!

Welcome to New Black; we are looking for a Lead Developer with knowledge and affinity for Financial Technology! As our Lead developer you are responsible for the improvement of our amazing Unified Commerce Platform called EVA. Working in and with the Compliance Team you make retailers compliant for each and every country's regulation.

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

As an EVA Core Developer, you:

  • Work on all aspects of coding and shaping our platform. From design, development of prototypes and fully functional pieces of EVA to maintaining, testing and reviewing your peer's code to ensure EVA keeps her promise of being high quality and performant platform.
  • Analyze functional requirements and foster continuous improvement using the newest technology.
  • Develop automated tests to ensure quality, performance and scalability of code.
  • Create and implement interfaces between EVA and 3rd parties.
  • Triage, solve, signal problems and communicate to and with Product Owners.
  • Document and maintain according to industry documentation standards, and to ensure our EVA platform is up-to-date and available for internal and 3rd parties’ use.
  • Spent a part of our (and your) time to keep up with what’s happening in our world and how we can improve or learn from it.

As a Fin-Tech you:

  • Are part of one of the biggest pillars of the company.
  • Directly influence how fast we can roll out our POS in new (uncertified) countries.
  • Have a lot of responsibility to make sure that the software always complies with the latest regulations.
  • Perform audits with external parties to make sure the software is compliant.
  • Create and maintain integrations with different API’s and hardware devices (like thermal printers).
  • Like to discuss and dive deep into what regulations boil down in technical terms.

We are specifically looking for a nerd that already has the following skills:

  • Wizard skills in C# (running on .net 5.0).
  • Experienced with the usage of SQL, Elasticsearch, Redis and message queues.
  • At least a few years of experience with building complex business applications in preferably a modern cloud-based hosting environment.
  • Familiar with (at least the concepts of) containers (docker), hosting them (Kubernetes) and monitoring them (Datadog, Prometheus).
  • Experience in Scrum/Agile software development methodologies.
  • Eager to experiment, learn and like to be always one step ahead.
  • Driven to accomplish, get things done and take obstacles as exciting challenges.
  • Strong analytical and problem-solving, ability to deconstruct problems and communicate them with and to others.
  • Inventive, creative and passionate for newest technologies.
  • Eager to work with large-scale international partners and flexibility to travel internationally.
  • Fluent speaking and writing in English.

What we offer

  • An amazing passionate team with talented people, who really love what they do and how they do it.
  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.


Keyboard Warrior

Take complex, technically described functionalities, and translate this to a format that’s easy to use, read and understand.

Welcome to New Black; we are looking for a Keyboard Warrior ready for a mission! As a Keyboard Warrior also known as a Technical Writer, you are responsible for creating remarkable content for New Black. Together, we make retailers adaptive to change!

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted. We have enormous passion and strive to be the best of the best.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

As a Keyboard Warrior/Technical Writer, you take complex, technically described functionalities, and translate this to a format that’s easy to use, read and understand. For every ticket, you start out as the person that does not understand one bit of the new functionality of the product. You read up on the functionality, process it, and rewrite it into a format of which you think it would help people understand the functionality faster and more extensively. A Keyboard Warrior/Technical Writer also writes and edits redactional branded content for New Black & Global Unified Commerce.

As a Keyboard Warrior, you:

Most of the time:

  • Dive into the matter, figure it out, and produce manuals helping people understand what it is about.
  • Have a foot in both camps; you can place yourself in the shoes of someone who does not know anything about a subject yet, and you can take them by the hand from your position of knowledge.
  • Take a ticket and translate this to a format where the reader understands its content.

Some of the time:

  • Write SEO articles based on the newest hypes and trends regarding retail.
  • Are responsible for the growth and expansion of our LinkedIn account and social media accounts.
  • You make sure our emails and posts look awesome and remarkable.

We are specifically looking for a Nerd that already has the following skills:

  • You are an auto-didact.
  • You are technical and know how to transfer your knowledge to the reader of your documents.
  • You have a passion for retail and tech stuff, and everything that comes along with that.
  • Excel in multitasking and have no difficulty setting your priorities.
  • Have a proactive work ethic whether you are working from home or working from the office.
  • Driven to accomplish, get things done and take obstacles as exciting challenges.
  • Most importantly, you are fluent in speaking and writing English.
  • You have a passion for retail and tech stuff, and everything that comes along with that.
  • You might have a degree In Journalism or Communication, or you are currently pursuing this.

What we offer

  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.


Event and Marketing Specialist

Assist in the development and execution of global events

Welcome to New Black; we are looking for an Event and Marketing Specialist ready for a mission!

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

New Black is seeking for an Event and Marketing Specialist to assist in the development and execution of events globally out of our office in the Netherlands. Working closely with marketing, Demand generation, partnerships and Strategic Leads, this role will support New Black owned events, sponsored events, partner events and trade shows to meet our commercial objectives. The ideal candidate will be highly organized, creative thinker who is great at communicating and responsive to evolving business needs.

As a Event and Marketing Specialist, you:

  • Identify and organize external and internal events globally, coordinating New Blacks participation and driving subsequent follow-up activities.
  • Create, execute and measure successful lead generation campaigns before, during and after events.
  • Support New Black partnership channel with creating appropriate materials and event organization.
  • Work closely with internal and external stakeholders to ensure an on-brand and remarkable event presence.
  • Know everything there is to know about New Black, it’s amazing product EVA and know how to share this with the world.

We are specifically looking for someone who has the following skills:

  • Affinity with retail and IT.
  • Fluent speaking and writing in English.
  • You are a master in complex project management in a fast-paced environment.
  • You have proven skills in organization and attention to detail.
  • You have the ability to self-start, stick to deadlines and drive projects forward.
  • Manage, track and optimize effectiveness of the event strategy globally, with a mind for remarkable content and metrics.
  • You have impeccable stakeholder management.
  • You have a minimum of 3 years of event management experience both physical and digital events – preferably in a b2b environment.
  • Content creation experience is a plus.

What we offer

  • An amazing passionate team with talented people, who really love what they do and how they do it.
  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.


QA Engineer

Ensure the quality of our applications.

Welcome to New Black; we are looking for a QA Engineer ready for a mission! As a QA Engineer, you ensure that our products, applications and systems are functional and potential bugs are troubleshooted before a new release.

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

As a QA Engineer, you will be responsible for assessing the quality of our applications. You find and report bugs and glitches by both using manual as well as automated testing.

As a QA Engineer, you:

  • Review and analyze system specifications.
  • Execute test cases (manual or automated) and analyze results.
  • Evaluate product code according to specifications.
  • Create logs to document testing phases and defects.
  • Report bugs and errors to development teams.
  • Help troubleshoot issues.
  • Ensure post-release and post-implementation testing.
  • Work with different teams to ensure quality throughout the software development.

We are specifically looking for a Nerd that already has the following skills:

  • Fluent speaking and writing in English.
  • Proven experience as a Quality Assurance Tester or similar role.
  • Experience in project management and QA methodology.
  • Familiarity with Agile.
  • Ability to document and troubleshoot errors.
  • You pay attention to detail.
  • An analytical mind and you are a problem-solver.

What we offer

  • An amazing passionate team with talented people, who really love what they do and how they do it.
  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.


Transformation Lead

Guide our customers in finding their way in this ever-changing retail world

Welcome to New Black; we are looking for a Transformation Lead ready for a mission! As a Transformation Lead, you are here to guide our customers in finding their way in this ever-changing retail world.

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

About your role Retail is changing at a stunning pace. We're helping our customers becoming adaptive to this change. To do so, we're asking a lot from our Transformation Leads. One of your priorities is to keep our customers happy and even help them through challenging digital transformations. Next to that, you have to be technical: not programmer technical, but you have to understand IT basics and understand complex enterprise software landscapes. When we're talking digital transformations within retail companies, it comes to logistics, finance, e-commerce, operations, payment, and retail.

Yes, we're looking for a jack of all trades, who can transform customer wishes into development or implementation with the support of a team of business analysts, architects, and support. We hire for attitude, so don't judge you on diplomas or shiny names on your resume. And before you panic, we don't expect you to know every nook and cranny of EVA in a couple of weeks; there is a fantastic team to help you on your way.

As a Transformation Lead, you:

  • Keep customers and stakeholders happy.
  • Build bridges in companies to create multi-disciplinary teams.
  • Guide customer on the journey towards unifying commerce.
  • Set up for customer success: ambition, organization, plan and governance.
  • Coach our implementation partners.
  • Identify need for SME support during customer implementation
  • Fight legacy software and have fun along the way :)

We are specifically looking for a Nerd that already has the following skills:

  • Fluent speaking and writing in English.
  • Conceptual and logical thinking.
  • You are mature and strategical, comfortable operating in corporate environments.
  • Socially gifted and a team player, able to establish and sustain customer relationships.
  • Fast learning and not afraid to take on new challenges.
  • Ability to switch between operational and strategical work effortlessly.
  • Knowing when to listen and knowing when to challenge or push back.
  • Affinity with Retail and IT.

What we offer

  • An amazing passionate team with talented people, who really love what they do and how they do it.
  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.


Subject Matter Expert (Implementation Specialist)

As a Subject Matter Expert Implementation Specialist you are the Expert in your Domain; knowing everything there is to know in your field; you are the Brainiac!

Welcome to New Black; we are looking for a Brainiac: (Subject Matter Expert Implementation Specialist) ready for a mission!

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

Retail is changing at a stunning pace. We're helping our customers becoming adaptive to this change. One of your priorities is to keep our customers happy and even help them through challenging digital transformations. When we're talking digital transformations within retail companies, it comes to logistics, finance, e-commerce, operations, payment, and compliancy. As a Brainiac you are the expert regarding the topic in your domain!

Our domains of expertise you can apply too (multiple domains are possible):

  • Management: Organization, Control, Users and Permission. Custom fields orders.
  • Pricing and Promotions: Products, Prices and Promotion.
  • Logistics: Stock, Orders, Click & Collect, Ship From Store, Order Orchestration, Shipping, Tasks
  • Compliance: local tax regulations
  • Checkout: Orders Overview, Return Portal Orders, Return Reasons Orders, Manual Resends Orders, Payments
  • Infrastructure: Store infrastructure (Setup, Hardware and Configuration, Network Advisement) on premise support of EVA
  • POS: Store infrastructure first time POS usage.
  • Dispatch: Export Log Orders, Store Shipping, Stencil, Integrations
  • Cross Component: Low Code Scripting Support
  • Finance: Processing financial events, general ledger postings and intercompany trade

As a Brainiac you:

  • Follow up on development tickets with the customer, you are the point of contact for delivery of the tickets.
  • Advise customers on implementation and configuration within your expertise.
  • Solve and implement complex operational challenges in your expertise domain.
  • Solve tickets and issues that touch your expertise domain.
  • Teaming up with the Transformation Lead to onboard our customers on our EVA Platform.
  • Showcase our product and latest development through demo’s and deep dives.
  • Refine roadmap items with Transformation Leads, Product Owners, and Developers to keep EVA the best-unified commerce platform in the world.
  • Fight legacy software and have fun along the way :)

We are specifically looking for a Nerd that already has the following skills:

  • Exceptional analytical and conceptual thinking skills.
  • The ability to educate stakeholders and work closely with them to ensure successful implementation.
  • Capable of solving complex problems.
  • Affinity with retail and IT.
  • Fluent speaking and writing in English.
  • Socially gifted and a team player.
  • Presentation skills.
  • You understand the difference between what a customer really needs and what the customer wants.
  • Knowing when to listen and knowing when to challenge or push back

What we offer

  • An amazing passionate team with talented people, who really love what they do and how they do it.
  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.


Project Manager Implementation

A vital role as main point of contact during implementation phase of EVA by our new customers.

Welcome to New Black; we are looking for a Project Manager Implementation ready for a mission! Your mission: take on a crucial role as one of the primary points of contact for our newly onboarded customers, providing dedicated support and guidance throughout their initial implementation phase.

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is set up to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted. We have enormous passion and strive to be the best of the best.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

As the main point of contact from project kickoff until the first go-live, you are responsible for organizing key workshops and masterclass sessions, actively participating in customer and implementation partner meetings, ensuring timely delivery in line with deadlines, proactively connecting the right individuals for project success, and effectively managing customer requests while prioritizing RFCs based on project timelines.

As an Organizer, you:

  • Act as the primary point of contact from project kickoff until the first go-live.
  • Set up and maintain tools and documentations internally about the project and its overall scope.
  • Organize and coordinate essential workshops led by New Black, as well as masterclass sessions.
  • Attend and actively participate in project meetings conducted by customers and their implementation partner.
  • Ensure everyone involved in the project internally at New Black is informed about approaching deadlines and that New Black delivers on time.
  • Proactively facilitate connections between the relevant individuals at the appropriate stages of the implementation to ensure the success of the project.
  • Manage customer requests and assist in prioritizing RFCs based on project deadlines.

We are specifically looking for a Nerd that already has the following skills, you:

  • Strong relationship-building skills and a resilient personality.
  • You have relevant years of experience, proficient in enterprise software and/or SaaS.
  • Demonstrate a proactive attitude.
  • Exceptionally organized and adept at staying on top of tasks.
  • Are a team player. You know when to push back! And when to get others to board your train!
  • Are fluent in speaking and writing English.
  • Passionate about the retail and technology industries, including related aspects.
  • Have experience with Atlassian (Jira & Confluence)
  • Are not afraid to interact with C-level teams and technical project/program managers.

What we offer

  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.


Customer Success Representative

Act as a facilitator for our customers, ensuring they receive optimal release deliveries and planning as well as exceptional care.

Welcome to New Black; we are looking for a Customer Success Representative ready for a mission! As the Customer Success Representative you are the weekly operational interface with our customers.

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is set up to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted. We have enormous passion and strive to be the best of the best.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

Assume the role of the primary point of contact between our company and our customers on a weekly basis. Efficiently facilitate communication and streamline the process to ensure that our customers receive the optimal release deliveries and exceptional care they deserve.

As the Customer Success Representative, you:

  • Assume responsibilities such as assisting with status updates on tickets for customers, conducting weekly calls to track progress on Jira development tickets and Freshdesk, and organizing meetings with experts.
  • Keep customers informed about planned tickets (in Releases) by updating their ticket statuses on their boards.
  • Ensure that Subject Matter Experts (SMEs) are actively engaged with their tickets during delivery and feedback processes.
  • Coordinate internally customer's projects, involving multiple RFCs (Request for Changes), and communicate their deadlines to NB's product team.
  • Act as the primary point of contact for the operational team on customer’s side, serving as their entry point to New Black.

We are specifically looking for a Nerd that already has the following skills, you:

  • Are an auto-didact. You are proactive in acquiring knowledge and skills.
  • Are very highly organized: Able to effectively manage tasks and priorities. You are consistently on top of responsibilities.
  • Are a team player.
  • Are fluent in speaking and writing English.
  • Passionate about the retail and technology industries, including related aspects.
  • Possess a post-graduate degree from a business school or have 1-2 years of relevant experience (or you are looking for a long-term internship and you have a strong overall skill set).
  • Strong relationship-building skills and a resilient personality.

What we offer

  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.


Open Application

If you can’t find a role that suits your skills, apply here and tell us why we should hire you!

Welcome to New Black; we are looking for talented and skilled people ready for a mission!

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.

EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted. We have enormous passion and strive to be the best of the best.

NEW BLACK is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

NEW BLACK wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

NEW BLACK has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

Open Role

Retail is changing at a stunning pace. We're helping our customers becoming adaptive to this change. Keeping our customers happy and even help them through challenging digital transformations. When we are talking digital transformations within retail companies, it comes to logistics, finance, e-commerce, operations, payment, and compliancy. Send us your CV and motivation and tell us why we should hire you!

We are specifically looking for a Nerd that already has the following skills:

  • Fundamental analytical and conceptual thinking skills.
  • Excellent planning, organizational, and time management skills.
  • Affinity with retail and IT.
  • Fluent speaking and writing in English.
  • Socially gifted and a team player.

What we offer

  • An amazing passionate team with talented people, who really love what they do and how they do it.
  • A company like no other; New Black really takes care of you. We hire with the intention to keep you!
  • To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
  • State of the art equipment for your home office (AirPods Max, Macbook etc.), and many amazing perks which will reflect your effort and input.
  • Determine your own working hours and days. Determine your own off-time and working location.
  • Our own chef who prepares amazing lunches for you in the office.
  • To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How to apply

Send your motivation and resume to Anna Korf at anna@newblack.io

Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.