Today, customers don’t think in terms of online and offline, separate shops, or country borders. They just shop at a brand, and expect the same ultimate experience, everywhere they go.
To make this work, all transactional, stock and customer data must be transparent across the whole customer journey – with secure fiscal compliance. This requires a new level of connectivity across all systems and partners of a brand, working together seamlessly
To support retailers in this new age of customer-centricity, we have joined forces to create the Unified Commerce Ecosystem. We’re a network of like-minded partners working together to make Unified Commerce a reality for customer-focused retailers.
Together, we provide the expertise and technology needed to build and grow Unified Commerce systems. We’re already supporting multi-national retailers with innovative solutions that make brands stand out from the crowd. Our approach is progressive and cost-effective, and retailers can benefit from day one
Adyen offers one integrated payment platform across all channels and countries, supporting all locally preferred payment method. Adyen technology is fully embedded in New Black’s Unified Commerce Platform.
Deloitte helps retailers and brands to deploy global solutions to manage localized fiscal and legal regulations in a compliant way.
Moving to Unified Commerce is by definition a multi-disciplinary challenge in which multi-domain expertise is crucial. Each Ecosystem partner brings specialist knowledge and best practice experience, from design to build to deployment and live service.
Brands need to scale and standardizetheir Unified Commerce systems, whether that’s nationally or globally. Ecosystem partners have global operations that can keep pace with international growth ambitions and provide consistent solutions along with multi-lingual support.
The Ecosystem helps retailers short-circuit vendor and systems selection. But more than this, each partner is accustomed to delivering fast, and showing tangible business benefit from the start of a project.
Innovation is in the DNA of all the Ecosystem partners – it’s how we each developed our domain expertise. We constantly evolve our products and services to embrace the dynamic market environment in which retailers operate, including new legislation, payment methods and technology.
Unified Commerce is often seen as ‘the next step’ in modern retail. But what is it really about? And what does it take to make it happen?READ MORE